Elavon’s customer service, located in Knoxville, Tennessee, is available 24 hours a day, 7 days a week, 365 days a year. Trained representatives will assist with any questions or issues related to equipment or service. You can also visit www.MerchantConnect.com for information on a variety of topics.
Call: 1-800-725-1243
Relationship Services
When you choose Elavon as your payments processor, you get a proven end-to-end technology platform with flexible connectivity options and innovative solutions. You also get the processing reach and strength of our powerful global platform and the services of our helpful client support professionals.
Around the world, around the clock
Our widespread regional and local presence across the globe ensures you receive exceptional service tailored to meet your needs. Our operations centers are staffed by multilingual professionals to serve our global clientele, 24 hours a day, seven days a week.
Elavon offers customized service-level options and, for larger clients, a dedicated client relations team. This dedicated team works to establish a collaborative relationship to tailor our services to your needs immediately and over time. An experienced client executive is your lead resource for help with these critical processes:
- Monitoring interchange status
- Addressing chargeback issues
- Securing cardholder data
- Providing information about emerging technologies
Whatever you require—from fraud management and risk control tools to custom reporting services—trust Elavon to deliver highly responsive service.